Endpoint Services Administrator

Endpoint Services Administrator

Location: Canberra, ACT
Employment Type: Full‑Time
Clearance Required: TSPV (Positive Vetting)
Work Type: Onsite (No remote work)
Roster: Day shift (7:00am – 7:00pm coverage)
Sector: National Security / Government ICT

Even if you don’t feel you tick every box, we strongly encourage you to apply if you hold the required clearance. Transferable experience and the right mindset matter.

About the Opportunity

An opportunity is available for an experienced Endpoint Services Administrator to support a major Australian Government program operating within a high‑security, high‑compliance environment. This role sits within a complex, multi‑vendor ICT landscape and contributes directly to the delivery of mission‑critical national security outcomes.

You will be part of a collaborative and professional technical team, providing advanced operational support across endpoint, application, and infrastructure platforms.

Key Responsibilities

• Accept and resolve escalated incidents and service requests from a Level 1 Service Desk
• Provide monitoring, support, and troubleshooting for endpoint and hardware platforms across multiple sites
• Diagnose and resolve application‑related incidents
• Troubleshoot desktop, server, and datacentre hardware faults
• Work closely with specialist technical teams to escalate, coordinate, and resolve complex issues
• Maintain high standards of operational reliability, documentation, and compliance in secure environments

About You

To be successful in this role, you will bring:

• Demonstrated experience providing advanced ICT or endpoint support in enterprise environments
• Strong capability in troubleshooting hardware, software, and application issues
• Experience supporting or monitoring ICT infrastructure to ensure uninterrupted operations
• A proactive, adaptable mindset with the ability to learn new technologies quickly
• Strong communication skills, with confidence supporting end‑users and collaborating with technical teams
• Flexibility to work within a rotating day roster (7:00am – 7:00pm)
• Willingness to undertake domestic travel for field support when required

Applicants do not need to meet every requirement to be considered. Transferable experience and the right mindset are highly valued.

Security Requirements

Due to the nature of the environment, candidates must:

• Be an Australian Citizen
• Hold an active TSPV (Positive Vetting) security clearance
• Be able to satisfy additional suitability or access assessments as required

How to Apply

Cleared Recruitment is managing this role exclusively.
Please submit your CV in Word format for immediate consideration.